281 Maintenance Times
281 Climbs when internet is needed
281 Communications Corporation Inc. and contractors will climb towers to install new equipment and repair equipment whenever the weather conditions allow. High winds are the most common reason we can not climb when gusts exceed 25 Mph.
Lightning, rain, ice, and sleet also make it impossible to climb. We keep track of the most accurate weather sites to determine when the next window in the weather will allow us to climb. We want to repair or install new equipment for our clients to access our network and the Internet as soon as possible!
281 Maintenance window
The 281 team will perform maintenance between the hours of 11PM and 7AM during weekdays and weekends from 12AM Saturday through 7AM Monday morning to avoid affecting the network and Internet for most customers. These are the hours we have the least usage. This type of maintenance happens about 1-2 times a month and most of the time is changing frequencies on tower AP's when interference is causing problems for some clients. Changes like these can make the Internet for all clients on that access point to loose access while the changes are taking affect, but does not affect the Internet for any other clients on the same tower or anywhere else on the 281 network.
The 281 team is quick to text clients if an outage is lasting longer due to problems with the maintenance, or we will text in advance affected clients if we know the maintenance will take an extended length of time.
did the wind take your internet down?
281 Clients pay a low setup and monthly fee for poles, so 281 will come replace the pole no matter what mother nature throws at you. We get you back online long before insurance and other companies restore your home's other damage from severe weather. We work overtime when your connection to 281 is down!
***NOTE - Legacy clients who purchased their pole will pay the current normal $50 Setup fee to install a pole and a monthly additional service fee depending the height of the pole if 281 Communications Corporation Inc. replaces your pole after a storm.
***NOTE - 281 Clients paying old legacy rate for services such as 281 Mach 1 which is now replaced by 281Home will have their invoices increased to the now current rate once their connection affords them the full speeds offered on the current 281 Internet package for them.
